Refund policy
Return & Refund Policy
We want to ensure a fair and smooth experience for all our customers. Please read our return conditions carefully before placing an order.
Eligibility for Returns
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Defect or Damage Only: We only approve returns for products that arrive physically damaged or defective.
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No Change of Mind: Returns are not accepted for personal reasons, such as disliking the product, color preference, or changing your mind after purchase.
Mandatory Unboxing Video Requirement
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Continuous Unboxing Video: You must record a clear, continuous video starting before you open the outer package/seal.
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Video Quality: The video must be clear, well-lit, and show the shipping label, the opening process, and the specific defect or damage in full detail without any cuts, edits, or pauses.
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Requests submitted without a clear unboxing video will be automatically declined.
Return Request Window
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1-Day Limit: You must report the issue and submit your return request within 24 hours (1 day) of delivery. Late requests will not be processed.
How to Request a Return
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Contact us within 24 hours of receiving your order at your support email or phone number.
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Provide your Order ID and attach the clear unboxing video showing the damage/defect.
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Once verified and approved by our team, we will provide instructions for returning the item and issuing your refund or replacement.